Nightly stays booked directly with us
- Free cancellation until 48 hours before arrival (before 14:00, two days before your arrival date).
- Later cancellation or no-show: nothing is charged, as you pay at the hotel.
- Changing your dates is free until the same deadline, depending on availability.
- Leaving earlier than planned: please tell the reception as soon as possible. The price agreed for the booked dates remains due; we will look at a partial refund case by case.
Monthly stays
- A deposit of half a month is paid on arrival. It is refunded when you leave, after the room has been checked, minus any damage or unpaid amount.
- The rent is paid monthly, in advance.
- To leave before the end of the agreed period, please give 15 days' notice. A month that has started is due in full.
Bookings made through a platform
If you booked through Booking.com, Agoda, Airbnb or Trip.com, the cancellation policy shown on that platform applies, and refunds are made by the platform.
How we refund
- Refunds are made with the same payment method you used: cash at the reception, or a transfer to your account for KHQR / bank payments.
- Transfers are made within 14 days of the cancellation or of your departure.
Restaurant
Dishes already prepared are not refunded. If something is wrong with your order, tell our team straight away: we will fix it.
Events beyond anyone's control
If a stay is made impossible by an event beyond your or our control (natural disaster, border closure, government order), we will refund any amount paid in advance or move your stay to new dates of your choice.
Last updated: 15 October 2026.